Returns and Terms of Sale
Bebelelo offers easy returns on all reusable and unopened products.
Before returning an item to BEBELELO.COM, please check that it is a qualifying return.
Qualifications for returns
All products must be returned in the condition in which you received them. All products must be returned in new condition or used with all original materials, and in their original packaging (original materials, and packaging must also be in new condition). This includes, but is not limited to, clothing labels and shoe boxes.
Some items cannot be returned if they are factory sealed. These include, but are not limited to, all food, play area, gym and baby mattresses, car seats, strollers with car seat combos, diapers and the milk pumps and additional components provided below.
Returned products which are judged by BEBELELO.COM and our merchant partners to be in a non-refundable condition will be refused and returned to the customer.
Eligible products returned within 30 days of the shipping date will be refunded via your original payment method.
How much time do I have to make a return?
BEBELELO.COM returns that required a scheduled delivery must be initiated within 7 days of being delivered. These items will also be subject to additional transportation costs.
Returns of other furniture requiring an estimated delivery time can be returned within 30 days of the shipping date.
Please note, furniture cannot be returned if assembly has been attempted.
Items in the Clearance and Gift Card categories cannot be returned, and are final sales.
What if my item is damaged?
If your order arrives damaged, please do not refuse delivery. Accept the packaging and contact our customer service team within 48 hours of delivery (see below for contact options). A photo of the damaged packaging / product may be requested.
Do you offer trades and exchanges?
In order to guarantee the availability of an item, traditional exchanges are not supported at this time. If you would like to change the color, size, etc. of your purchase, please return the original item and place an order for the new item at your earliest convenience.
My purchase was a bundled or is a large item
Bundled products must be returned together, in their entirety, for a refund. Individual items purchased as part of a bulk purchase cannot be returned. If you receive an item that is damaged or defective in a package, please contact our customer service department as soon as possible to arrange for resolution.
Furniture, Cradles and items for which you have to schedule a delivery time must be returned with the original packaging and all packaging materials intact, unless otherwise instructed by your delivery team. Returning these items without the original packaging may incur restocking costs which will be deducted from your refund.
Non-refundable and Final sale.
Items marked as final sale will not be refunded. If you receive a product, you can arrange a return with us and the product will be sent to the original manufacturer for repair or replacement, at the discretion of the manufacturer. If the product is damaged when you receive it, please contact our customer service department within 48 hours of delivery (see below for contact options).
How do I return something?
No problem. Call our customer service by phone at 450-667-2626. You can also reach them by email at firstname.lastname@example.org or by contacting us
Once you let us know, we will send you a prepaid return label to your email address. All you have to do is print it out, attach it to your order, and bring it to a post office, and you will receive your full value refund in no time!
Note that all transportation costs to return an item will be charged to customers.
Using a return label
To ensure your return is processed quickly, please only use the shipping label sent to you by our customer service. Discard any other postage labels that you receive with your initial order.
1. Use the original outer packaging, or any other unmarked, packaging of your choice. Do not stick the label on the product packaging directly
2. Remove all other existing shipping labels, stickers, or other materials to avoid confusion
3. Place the return label of mail sent by your customer loyalty representative
With each return label shipment, there is a code for a specific shipment. Please do not include items from other orders or transfers in the same box, or your refund will be delayed. Each order must be returned using a separate shipping label.
Where's my refund?
Once your return has been received and approved by our returns team, BEBELELO.COM will process the refund. You can expect to receive your refund within 5-7 business days after it has been approved and you will receive an email with the details of your refund.
Please note, our policies are subject to change in the event that we find a way to serve you better.
Bebelelo provides services and products under the following conditions. By Using Bebelelo services and products, you accept the following conditions. Please read them carefully:
Should be covered by normal manufacturer's warranty All products sold by BEBELELO.COM. The warranty also includes re-certified product from the manufacturer's warranty. To process a claim against a Manufacturer's Warranty, please contact the manufacturer directly, using your BEBELELO.COM order confirmation as your proof of purchase.
Unless otherwise stated, the list price or Suggested price for the products displayed on any Bebelelo service represents the retail price appearing on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard practice. industry; or the estimated retail value for a comparable featured item offered elsewhere. List price or suggested price is a comparative price estimate and may or may not represent the prevailing price in all areas on a given day. For certain items that are offered as a set, the Suggested Price or Price may represent "open boxes" prices, which means the manufacturer's estimated or suggested retail price for each of the items included in the set. When an item is put up for sale by one of our merchants, the list price or Suggested price can be provided by the merchant.
Regarding the items sold by Bebelelo, we cannot confirm the price of an item before you order. Despite our best efforts, a small number of items in our catalog may be undervalued. If the correct price of an item sold by Bebelelo is higher than our indicated price, we will, at our discretion, contact you for instructions before shipping or cancel your order and inform you of this cancellation. Other merchants may follow different policies in the case of an undervalued item.
Bebelelo accepts the following payment methods: Visa, MasterCard, Amex, ShopPay, ApplePay, GooglePay, Interac, e-transfer, Flexiti.
When you use a Bebelelo service or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site or through other Bebelelo services. You agree that all agreements, notices, information and other communications that we provide to you electronically meet the legal requirements that communications be made in writing.
All content or made available by a Bebelelo Service, such as texts, graphics, logos, icons, images, audio clips, digital downloads, and data compilations is the property of Bebelelo or its suppliers and is protected by copyright. Canadian copyright as well as international copyright. The compilation of any content included in or made available by any Bebelelo service is the exclusive property of Bebelelo and protected by Canadian and international copyright laws.
BoobeyhTM and, in addition, graphics, logos, headers, icons, scripts and service names included or available through any Bebelelo service are trademarks of Bebelelo in Canada. Bebelelo trademarks may not be used in connection with any product or service that is not from Bebelelo, in a way that is likely to cause confusion among customers, or in a way that discredits Bebelelo. All other trademarks not owned by Bebelelo that appear in any Bebelelo service are the property of their respective owners, who may or may not be affiliated, connected or sponsored by Bebelelo.
If you use a Bebelelo service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you accept responsibility for all activities that occur under your account or password . Bebelelo sells products for children, but it sells them to adults, who can buy with a credit card or other authorized payment method. If you are under 18, you can use the Bebelelo Services only with the participation of a parent or guardian. Bebelelo reserves the right to refuse service, terminate accounts, delete or modify content, or cancel orders at its sole discretion.
Reviews, Comments, communications and other content
Visitors can post reviews, comments, photos and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, disrespectful of privacy, in violation of intellectual property rights, or otherwise harmful to third parties or objectionable and not consisting of, or contain computer viruses, political campaigns, commercial solicitation, chain letters, direct mail or any form of "spam". You may not use an e-mail address that is false, pass for another person or entity, or mislead as to the origin of a card or any other content. Bebelelo reserves the right (but not the obligation) to delete or edit such content, but does not regularly check the content reported.
If you do not comment on the content or submit documentation, and unless otherwise indicated, you grant a non-exclusive Bebelelo license, perpetual, irrevocable, and fully licensed to use, reproduce, modify, adapt, publish, translate, create derivative works royalty free, distribute and display this content worldwide in all media. You grant Bebelelo the right to use the name you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all rights to the content you post; that the content is correct; that use of the content you provide does not violate this policy and will not cause any harm to any person or entity; and that you agree to indemnify Bebelelo for all claims arising from the content you provide. Bebelelo has the right but not the obligation to monitor and modify or delete any activity or content. Bebelelo assumes no responsibility and assumes no responsibility for any content posted by you or any third party.
Bebelelo respects the intellectual property of others. If you believe that your work has been copied in a manner that constitutes copyright infringement, please send us an email at email@example.com.
Risk of Loss
All items purchased from Bebelelo are made in accordance with a shipping contract. This means that the risk of loss and title for these items pass to you on our delivery to the carrier.
Bebelelo tries to be as precise as possible. However, Bebelelo does not warrant that the product descriptions or other content of any Bebelelo Service is accurate, complete, reliable, current or without error. If a product offered by Bebelelo is not as described, your only recourse is to return it in unused condition.
EXCLUSION OF GUARANTEES AND LIMITATION OF LIABILITY
BEBELELO SERVICES and all information, CONTENT, PRODUCTS AND OTHER SERVICES INCLUDED IN OR MADE AVAILABLE ON BEBELELO SERVICES ARE PROVIDED BY BEBELELO "AS IS" AND "AS AVAILABLE" EXCEPT AS WRITED IN WRITING. NO DECLARATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE FUNCTIONING OF THE BEBELELO SERVICES, OR OF THE INFORMATION, CONTENT, PRODUCTS OR OTHER SERVICES INCLUDED IN OR MADE AVAILABLE TO YOU BY THE BEBELELO SERVICES, EXCEPT AS OTHERWISE INDICATED BY WRITTEN, YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS BEBELELO AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BEBELELO EXCLUDES ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BEBELELO DOES NOT WARRANT THAT BEBELELO SERVICES, INFORMATION, CONTENT, PRODUCTS OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU BY BEBELELO SERVICES, BEBELELO servers or electronic communications sent from BEBLELO ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. BEBELELO SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, SUCH AS THE USE OF ANY BEBELELO SERVICE, OR ANY INFORMATION, CONTENT, PRODUCTS OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU BY ANY BEBELELO SERVICE, INCLUDING BUT NOT LIMITED DIRECT, INDIRECT, ACCESSORIES, PUNITIVE, AND INDIRECT INDIRECT DAMAGE, EXCEPT AS OTHERWISE WRITTEN.
SOME PROVINCE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS YOU, ALL OR PART OF THE ABOVE EXCLUSIONS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Site Policies and Modifications
5353 boulevard des Laurentides,
Copyright Notice and Claim Procedure
If you believe that your work has been copied in a manner that constitutes copyright infringement, please submit your complaint by email to firstname.lastname@example.org. We quickly respond to concerns of rights holders about any alleged violations.
If you prefer to submit a written report, please provide us with the following information:
-A physical signature of the person authorized to act on behalf of the copyright owner;
-Description of the work you claim has been violated;
-Description of where the material you claim violates is located on the site;
-Your address, telephone number and e-mail address;
-A Statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is correct and that you are the copyright owner or authorized to act on behalf of the copyright owner.
A Bebelelo agent for notice of copyright infringement claim on his site can be reached as follows:
Bebelelo.com legal service
5353 boulevard des Laurentides,
phone: (450) 937-5570
fax: (450) 937-5571